[Solved] Plex playback error

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tdog
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[Solved] Plex playback error

Post by tdog »

So while watching a movie in 4k I ran into this error:

'playback error not enough bandwidth for any playback of this item cannot convert to below minimum bandwidth'

So I looked it up and came across this thread on reddit. It claims it's because Plex is being made available via something called a 'Relay' on Plex which is limited to 2MBPS for Plex Pass users (1MPBS for free users). This would also explain why it took so long to buffer. When I went to check the setting on Plex, I indeed saw that it was not available outside of my server.

Image

So I've played around a bit to get this working by disabling Relay and trying to set up port forwarding on my Router. Ultimately I didn't manage and had to enable the Relay again so I could keep using Plex.

Now I wonder however if this really is what's wrong because I'm trying to access my server from my own TV which is on the same home network. So I'd think that this wouldn't be an issue here.

I was also thinking if I should use something like Portainer to enable the port forwarding as well. I went to check it out but it seems not available anymore (potentially due to my reinstall from before?).

Image

So at this point a lot of thoughts but not really sure how to fix it. I'd love to hear if you have any thoughts on what could be wrong here.

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rogs
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Re: Plex playback error

Post by rogs »

Hey @tdog!

Port forwarding has nothing to do with this. It looks like you are having a network issue, since for whatever reason you are accessing Plex from a relay instead of your local network. I don't know how to help you with that since I don't use Plex, but I recommend you go to the Plex discord and ask for help, and mention that you are using Linux Server's docker container.

Cheers!

Roger.

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tdog
Posts: 15
Joined: Wed Dec 06, 2023 7:25 pm
Belgium

Re: Plex playback error

Post by tdog »

So I was able to solve my issue thanks to the help of some other internet strangers. Just posting it here in case it might help someone else.

There were two issues at play here, I couldn't access my server from my local devices (without enabling relay) and my server was not remotely accessible either.

Apparently my server's firewall was blocking other local devices from accessing it. I couldn't find what firewall I had on my system so I had to install gufw first which helped a linux noob like myself to easily whitelist my Plex port.

Afterwards, I had to set up port forwarding on my router's settings which made my server remotely accessible (without enabling relay).

Hope it helps anybody!

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rogs
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Re: Plex playback error

Post by rogs »

Good to know it's fixed! I'm marking it as [Solved] :mrgreen:

Thank you for coming back with the solution!

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