YAMS Forum

Issue:
Jellyfin has been running perfectly on my server until today. I haven't made any changes that I’m aware of, yet now it won’t load past the splash screen.
Symptoms:
Accessing Jellyfin via
http://servername:8096
or
http://ipaddress:8096
connects but gets stuck on the splash screen.
Screenshot: https://imgur.com/a/6500dE5
The server is reachable via ping.
The issue persists across multiple attempts:
Restarting the Jellyfin container and the entire server.
Clearing browser and site cache.
Testing in incognito mode, a different browser, and the desktop client.
TV apps also fail to connect.

Here are my most recent Jellyfin logs: http://pastebin.com/9QBQT52e
Any help would be greatly appreciated! Thanks in advance.

Hey @Kira100000!

Your logs seem fine, so it looks like nothing is wrong with Jellyfin. Have you checked if maybe your media sources changed? How about your hardware, can you confirm the system is not being exhausted of resources?

Cheers!

Roger.

Actually right before this happening, I did get a fsck error on boot one time and then ran the fsck manually which came back clear, after that it hasnt happened again. Resources on the machine shouldnt be exhausted, still plenty of storage space as well as other things. Media sources dont seem to have changed, file paths are correct.

Maybe the config broke on the fsck error? I really don't know what else to suggest, everything looks correct.

Maybe try backing up your current configuration and reseting Jellyfin?

• yams stop
• cp -r /your/install/location/config/jellyfin /somewhere/else/jellyfin
• rm -rf /your/install/location/config/jellyfin (BEFORE RUNNING THIS MAKE SURE YOUR JELLYFIN IS BACKED UP CORRECTLY!!!!)
• yams restart

backed up and removed the folder with the commands you listed and restarted yams.

Issue still persists.

If the issue still persists then it's not a YAMS issue. The instructions I gave you literally reset Jellyfin to default, so it must be something else. Check your network logs in the browser and try to debug further.

Cheers!

Roger.